Fandy realized that her ability to help people was quite limited by working hours. Being a mother of three, Fandy couldn’t devote more time to the job that was already time-consuming. “Instead of staying in the clinic, I started to think I should be working on something else, a system that can help more people — solve the same problems, but on a bigger scale.”
The idea of a project wasn’t far off. In the past years, the migration of people from Hong Kong to other countries kept growing. While older people stayed in the country, they often remained without the support of their children and grandchildren who had relocated, and thus had to monitor their health on their own. The need to deal with everything without support created an additional amount of stress.
“As a doctor who often worked with the elderly, I wanted their entire family — even if some of them had left the country — to work as a team and not be separated by geographical differences. My idea was to create a platform that can connect elderly patients with their family and doctors. During COVID, many of these patients who were not familiar with using phones, tablets or mobile apps, had to learn to adjust to the changing environment so as to not to lose connection with their family. That’s why I believed they became more open to trying new tech services.”
The platform was designed to help patients to maintain a healthy lifestyle and keep a personalized doctor-patient relationship by providing tele-consultation, a personalized secured database for medical data, AI-assisted booking and reminder system, home-care monitoring and elderly fall accident emergency response.
A patient could input health data into the system, and their doctor and family would get this information. If everything was normal, the platform would encourage this patient to keep everything on track and continue entering new data. If the data was out of range, the doctor would call the patient to set an appointment or additional exams, while the relatives stayed informed about their family member’s health condition.
Moving to Canada and Joining Launch
In early 2020, Fandy and her family started to think about relocating from Hong Kong. Fandy hoped to provide her children a more balanced environment to develop their interests and talents beyond an academic curriculum. On the other hand, she was looking to find wider opportunities for her startup.
“Canada, UK, and Australia are the three major places that connect with people from Hong Kong. Among these places, I thought Canada would be the easiest for me to develop my startup because North America is a very big market, with a lot of immigrants from Hong Kong and China. Also, I thought the elderly, even if they live here and speak English, still prefer to use their home language when they see a health practitioner.” As a city with a high percentage of Chinese, Cantonese and Mandarin-speaking population, the majority of whom have been here for a few generations, Vancouver seemed to be the right choice.
Launch Academy was recommended to Fandy by a friend, and she appreciated the fact that it doesn’t only support the business by providing intensive programming and access to mentors, but also supports founders’ relocation, from housing and banking to socializing.