TRACTION WEBINAR | The Science Behind Customer Success and Drive Towards Profitability in the Current Economic Environment
The repercussions of COVID have proven it’s time to reconsider the role of Customer Success in your organization. We are no longer just keeping customers happy and/or keeping customers from churning. Customer Success is the profit center your the company and needs to be treated as such, starting with executive representation, tooling, staffing, training, processes, and the data model.
In this webinar Julie Persofsky, Managing Director from Winning by Design will take you through the science of Customer Success in detail and provide actionable steps you can do as an organization to drive operational efficiency for revenue growth.
Topics covered include:
– The science and data behind real customer success
– How you should be thinking about Customer Success as a CEO
– Driving operational efficiency and profitability for your company
– Managing customers in a COVID and post-COVID world
– What your executive teams need to do to retain and grow your customers right now